PEOPLE AND CULTURE
Building the future of hybrid teams

Remote, not distant

100% remote-first, built around flexibility, trust, and high performance. While our team works remotely, culture remains a core priority — we intentionally foster connection, collaboration, and belonging across the business.

Recognised & supported

Individual contributions and achievements are actively celebrated, professionally and personally. Backed by a thoughtful benefits program, we're committed to an environment where our people feel valued, engaged, and empowered to do their best work.

Our values

Communication

Clear, honest and proactive - always

Trust

We take responsibility for outcomes, consistently

Empowered Teams

We support our people to do their best work – for our clients, every day

Notes from our team

"I've been a Software Developer at Handled for over four years. What I appreciate most is the support, trust, and genuinely positive culture — everyone is welcoming and always willing to help. Technology moves fast, and Handled encourages us to keep pace. With the company's support, I was able to complete my cybersecurity certification and continue building my skills in areas that matter. I'm grateful to be part of a company that takes both professional and personal development seriously."

Jalilo

Software Developer | Employed by Handled for 4 years

“Working at Handled has been a very positive experience thanks to its strong culture of collaboration and the support of the people I work with every day. I've had great opportunities to grow professionally while working alongside knowledgeable and encouraging colleagues. It's also rewarding to be part of a team that delivers excellent client service, and the strong relationships we build with clients make the work especially meaningful.”

Judy

Accountant | Employed by Handled for 5 years

Meet the Management Team

The people leading handled

Bio Photo - Emily Collins

Emily Collins

Managing Director

As Managing Director of Handled, Emily brings extensive experience in Human Resources, Business Operations, and organisational growth. Drawing on her significant experience scaling offshore teams, she helps businesses achieve sustainable growth through high-performing teams, operational excellence, and strong client partnerships.

Peachy Clare Arreglo

HR Manager

Peachy oversees offshore operations in the Philippines, leading recruitment, onboarding, and day-to-day team support. With deep experience in managing offshore teams, she ensures strong engagement, performance, and alignment with client expectations, creating a stable and high-performing delivery environment.

Bio Photo - Caitlin Surman

Caitlin Surman

Director

Caitlin plays a key role in Handled’s operations, growth, and client experience. With extensive leadership experience and a passion for people, she works closely with clients and teams to build strong partnerships, support high-performing teams, and deliver exceptional outcomes.

Bio Photo - Tom Surman

Tom Surman

Founder

Tom founded Handled to support the growth of his own accounting business and continues to provide strategic guidance across the company's financial and commercial operations. His experience and expertise help shape Handled’s growth, commercial strategy, and long-term vision.

Bio Photo - Lachy Collins

Lachy Collins

Commercial Advisor

With extensive experience building and scaling teams in high-growth organisations, Lachy provides strategic guidance on team design, operational effectiveness, and business growth. He helps shape the systems and structures that support Handled’s long-term success.

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